Return & Refund policy
Venexa 60-Day Money-Back Guarantee
We stand behind the quality of our products.
That's why Venexa offers a 60-day money-back guarantee on eligible products. If you are not satisfied after using the product as directed for up to 60 days, you may request a refund by following the steps below.
How to Qualify for a Refund
Use the product as directed
Use the product exactly as instructed on the packaging and on our website.
For the 60-day guarantee, we ask that you use the product consistently for up to 60 days to give it a fair try.
Results vary from person to person, and consistency may be important depending on the product.
Provide order details
To review your request, we'll need your order number and basic information about your purchase.
In some cases, we may request basic supporting information to help us assess eligibility (for example, confirmation that the product was used as directed).
We do not require weekly time-stamped photos or videos to process a refund request.
Eligibility and fair use
This guarantee is intended for customers who have given the product a fair try and used it as directed.
⚠️ Refunds may be declined if:
• The request is submitted outside the time window described below
• We reasonably suspect fraud, abuse, or excessive repeat refund requests
• The product was clearly not used as directed
Initiate your refund request
To qualify for the 60-day guarantee, contact us within 7 days after the 60th day from delivery (or after completing up to 60 days of use), by emailing or calling our support team:
Please include:
• Your full name and order number
• A brief explanation of why you are requesting a refund
• Any supporting information (only if requested by our team)
Refund processing
Once we verify that all requirements have been met:
✅ Your refund will be issued to your original payment method
✅ Refunds are typically processed within 5–10 business days, depending on your bank or card provider
Results expectations
Many customers begin noticing improvements within a few weeks. However, results vary from person to person, and some conditions may require more time. Consistency is key.
General Refund & Return Policy
Outside of the 60-day results guarantee described above, Venexa also offers a 30-day return policy for unopened and unused items.
Change-of-mind returns (unused items only)
If you are not completely satisfied with your purchase and have not opened or used the product, you may request a return within 30 days of receiving your order.
Step 1 – Contact us
Email our support team at support@venexa.store or call us at +44 7537 102049, and we will guide you through the next steps.
Step 2 – Prepare your return
Products must be unused, unopened, and in their original packaging.
Step 3 – Ship the return
Once approved, we will provide you with the return address.
You are responsible for return shipping costs unless the item was damaged or incorrect due to our error.
Step 4 – Refund processing
After we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–7 business days.
⚠️ Note: Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 15 days of receiving your order.
Please include:
• Your order number
• Clear photos of the issue
• A brief description of the problem
We will resolve the issue as quickly as possible by sending a replacement or offering another appropriate solution.
Contact Information
Venexa
Trading name of OTY Ventures Ltd
Last updated: February 2026